The 2nd Offshore Customer Management International Conference 1 – 3 November 2004 Cape Town International Convention Centre, South Africa

June 23, 2004 -- The only conference to offer a top flight conference agenda plus opportunities to visit real-life contact centre and business process operations, Offshore Customer Management International is designed to meet the needs of any company that's:

•Investigating offshore for the first time
•Looking to extend existing operations
•Seeking to unlock the potential of new geographies for multi-location strategies

Following its highly successful January debut in Delhi – attended by almost 150 delegates from 11 countries, the Offshore Customer Management International Conference is moving to Cape Town, South Africa, the country that's rising fast to challenge India's position as the supreme offshore location, in November 2004.

Key benefits:
•A top-flight conference agenda plus opportunities to visit live operations in Cape Town and Johannesburg
•A chance to test the water in one of the world's fastest growing offshore locations
•Case studies from companies already operating offshore and a no-holds barred account of their successes and failures
•A vendor-free speaker panel of subject matter experts and experienced practitioners
•Regional presentations from the world's offshore hot spots and emerging markets
•Opportunities to meet potential business partners and international technology suppliers in a co-located exhibition.
•Vendor spotlight sessions on technology, outsourcing and locations

If you'd like more information about attending the conference as a delegate, or about the sponsorship and exhibition opportunities available please contact Christina Wood on +44 (0) 1932 354607, email christina@ictcomms.com or visit our web site at www.offshorecm.com





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